Terms of service

Suspension1

Effective Date: November 16, 2021

Our Refund and Returns policy. Our Privacy Policy.

1. BINDING EFFECT. These Terms and Conditions are a binding legal agreement between you and Suspension1.com (“Suspension1”, “our”, “we”, “us”). By registering for an account with https://suspension1.com (the “Site”), you agree to abide by these Terms and Conditions as they may be amended from time-to-time. YOU AGREE THAT BY REGISTERING AN ACCOUNT WITH THIS WEBSITE, YOU ARE AT LEAST 18 YEARS OLD AND THAT YOU ARE LEGALLY ABLE TO ENTER INTO THIS AGREEMENT.

By agreeing to these Terms and Conditions, you are agreeing to waive certain legal rights including, but not limited to, agreeing to participate in mandatory arbitration to resolve any legal claims against us and waiving your right to pursue a jury trial or participate in a class action lawsuit filed against us. Learn more below in paragraph 25.

2. INTENDED USE – UNITED STATES. The Site is intended for use by individuals and businesses located in the United States. We make no representation or warranty that any of the materials or the services to which you are being given access are available or appropriate for use in other jurisdictions.

3. PRIVACY POLICY. We respect your privacy. A complete statement of our current privacy policy can be found here: https://www.suspension1.com/policies/privacy-policy. The privacy policy is expressly incorporated into this Agreement by reference.

4. RACE ONLY DESIGNATION. Unless explicitly stated otherwise, all products sold through the Site are designated Race Only and are solely for competition/off road use limited to racing formally sanctioned by a recognized racing organization. Any other use, including recreational off-road use, may be in violation of local, state, and Federal laws. Suspension1.com does not implicitly or explicitly confirm the legality of using any products it sells on public roads; that is entirely the responsibility of the consumer. All items on Suspension1.com are intended for off-road use only. Some items may be illegal in your state/country. Please check before ordering.

Some items may require modification to your vehicle, it is the nature of aftermarket parts. Professional installation is highly recommended and in some cases required. All products are subject to the manufacture's warranty, if any. If you purchase a part, and damage your engine, or hurt yourself, either because the part was not installed correctly, or the part was defective, we are not liable. This is an issue to take up with the manufacturer of the product, and we can surely help assist you in that process.

 

Some products may not be legal in certain areas. Always check your local laws to determine legal restrictions. We are not responsible if you buy a product that is not legal in your area.

Headlights and Tail Lights - 

 

All merchandise is aftermarket and intended for off-road or show purposes use only unless the items were marked/bear with a DOT/SAE mark on the items itself. Smoke / Black lens might not be legal in some states. Buyer assumes responsibility for violations of local laws and regulations that may result from the use of merchandise. Please make sure to check your local laws and research the item to make sure you are purchasing the correct items. Suspension1.com will not be responsible for any legal issues arising from the usage of any items.

 

Lights are manufactured to meet the highest manufacturing and quality standards, and are not replicas of original vehicle lights, therefore, the parts do not conform to all applicable federal or state regulations concerning the brightness or appearance of automotive lamps. Such regulations include, but are not limited to, federal motor vehicle safety standard no. 108, society of automotive engineers (SAE) standard J578, SAE standard J583 fog lamp recommended practice, and various state laws and regulations.

Furthermore, improper use could result in death, serious bodily injury or property damage.

Suspension1.com makes no warranties or representations, express or implied, about compliance with any federal or state laws or regulations governing the appearance or brightness of the products. Suspension1.com is not responsible for loss or injury caused by the improper use of this light, and individuals who ignore this warning do so at their own risk and may suffer injury, or cause injury to others.

5. ORDER ACCEPTANCE POLICY. Your receipt of an electronic or another form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Suspension1.com reserves the right at any time after receipt of your order to accept or decline your order for any reason. Suspension1.com reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. All orders placed over $1000.00 (U.S.) must obtain pre-approval with an acceptable method of payment, as established by our credit and fraud avoidance department. We may require additional verifications or information before accepting any order. We reserve the right to refuse service to anyone.

6. TYPOGRAPHICAL ERRORS. In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, Suspension1.com will notify the customer of the price difference.  Suspension1.com shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Suspension1.com shall immediately issue a credit to your credit card account in the amount of the charge.  Suspension1.com shall not be held responsible for any damage that may occur to you or your vehicle or any labor costs in installing that item.

7. PRODUCT CHANGES. All prices, materials, design, color, contents included with a product, and product specifications are subject to change without notice. Some product images may be shown with optional items that are sold separately. Product photos are for illustration purposes only. Some product colors/pigmentation may differ from actual photos.

Aftermarket and performance parts may require additional parts for installation. Existing modifications may not work with new modifications and might require modification. By purchasing through Suspension1.com, you acknowledge that professional installation or additional parts may be required for proper installation as is the nature of performance and racing parts.

8. SALES TAX. Sales tax is required by law in states where Suspension1.com has nexus.  We collect and remit sales tax per all applicable laws.

9. RETURNS. We accept returns on all unopened items within 30 days pursuant to the following requirements:
A. Buyer pays for return shipping.
B. You must obtain a return authorization from us, and we will provide you with the correct return shipping address. For items over 30 days, please contact us.
C. For opened items, please contact us first, and in most cases we will accept the return with a restocking fee (in most cases, the fee is charged to send the item to the manufacturer for inspection and reboxing). In cases where the unopened item is delivered to us with the box damaged, a restocking fee may apply.
D. Original shipping cost is nonrefundable, and for items with free shipping, our shipping cost is nonrefundable.
E. Sales invoice must accompany ALL returns, warranties, and cores.
F. All merchandise MUST be returned in original packaging and resalable condition. No returns on installed items, opened electrical items, liquids, special orders and no returns without an RGA (Returned Goods Authorization) number.
G. Manufacturer's warranty only.
H. For electrical items, we can offer an exchange if the item is determined to be defective by the manufacturer.
I. For all warranty claims, the customer must go through the manufacturer, as the manufacturer is offering the warranty.
J. In the rare case that you receive the wrong part number, we will pay all costs to get that part back to our warehouse and ship you the correct part.
K. No returns on items missing parts. If an item is missing parts that it should come with, we will gladly work with you and the manufacturer to ensure you get everything that the part comes with.
L. All used engines, used parts, clearance items, and discontinued items are sold AS-IS. No refunds or exchanges.
M. We cannot accept returns on the following items:
• Electronics (unless unopened)
• Intellectual property such as DVDs and books (unless unopened)
• Custom built or special order items
• Items which have been installed/used/scratched
N. Please contact us for any returns and please include your order number, and a description of the problem with pictures if applicable.

Our physical address is 1452 N Vasco Rd #190, Livermore, CA 94551. However, returns are not accepted here, so please contact us first before sending anything back. Any packages without a return authorization will be refused.

10. RESTOCKING FEES. Restocking fees can range from 0% to 25% depending on various factors. Please contact us for your specific use case. Restocking fees are charged on items that are opened, which require us to ship the item to the manufacturer for inspection and reboxing. For unopened items, there is no restocking fee unless if the package comes back damaged to us and needs to be reboxed. Shipping charges are non-refundable. For orders with Free Shipping, the original shipping charges will also now apply. In some cases, restocking fees also apply to orders that have been canceled once the order has started to process. Many times, once an order starts to process, it gets sent directly to shipping, and we are unable to pull the item from the shipping truck.

11. REFUSED SHIPMENTS. If you refuse delivery on any item (except for deliveries refused due to shipping damage), it will be treated as a return and charged full restocking fee.

12. ORDER CHANGES. You may request a change to your order, provided your order has not already been processed and shipped. Please contact us during business hours to change your order. If an order has already shipped, it can not be changed.

13. FREE SHIPPING. Free shipping applies to some orders where stated. Free shipping is UPS Ground, FedEx Ground or USPS. Free shipping only applies to the mainland US, and not Hawaii, Puerto Rico or Alaska.

14. DAMAGED SHIPMENTS. Please inspect your package carefully while the delivery company is still present and on site. Be sure to note ANY PROBLEMS OR DAMAGE PRIOR to signing for (or accepting) the delivery. Receiving the item will act as confirmation that the item was received in expected condition. Even if the package appears to be in good condition, open it immediately and check for hidden damages. If a damaged part is received be sure the shipping company is notified before informing us. Be sure to contact both parties within 24 hours of receipt. Damaged shipments REQUIRE that the delivery companies confirmation was MARKED as damaged by YOU, the customer.

15. CUSTOMER COMMUNICATION. Periodically, we may communicate with you via email or electronic newsletter. While you may not opt out of administrative email communications [ex: order information], you may opt out of receiving other email communications from us by using the “opt-out” link present in the email messages you receive. Alternatively, you may send an email to sales[at]Suspension1.com with "remove from email list" in the subject line.

16. LICENSE TO USE AND TERMINATION. When you create an account with us, we grant you a limited, terminable, non-exclusive right to access and use the Site to purchase products. We reserve the right to terminate this license at any time without cause and in our sole discretion.

17. BLOCKING VISITORS. We reserve the right, in our sole discretion, to block any party accessing the Site.

18. USER CONTENT. By posting, uploading, displaying, performing, transmitting, or otherwise distributing information or other content (“User Content”) to the Site, you grant Suspension1.com, its affiliates, officers, directors, employees, consultants, agents, and representatives a worldwide, royalty-free, non-exclusive, perpetual (for the duration of the applicable copyright) license to use User Content in connection with the Internet business of Suspension1.com, its websites, the Site, affiliates, officers, directors, employees, consultants, agents, and representatives, including without limitation, a right to copy, distribute, transmit, publicly display, publicly perform, reproduce, edit, translate, and reformat User Content. You will not be compensated for any User Content. By posting User Content on the Site, you warrant and represent that you own the rights to the User Content or are otherwise authorized to post, distribute, display, perform, transmit, or otherwise distribute User Content.

19. COMPLIANCE WITH INTELLECTUAL PROPERTY LAWS. When accessing the Site, you agree to obey the law and to respect the intellectual property rights of others. Your use of the Site is at all times governed by and subject to laws regarding copyright ownership and use of intellectual property. You agree not to upload, download, display, perform, transmit, or otherwise distribute any information or content (collectively, “Content”) in violation of any third party’s copyrights, trademarks, or other intellectual property or proprietary rights. You agree to abide by laws regarding copyright ownership and use of intellectual property, and you shall be solely responsible for any violations of any relevant laws and for any infringements of third party rights caused by any Content you provide or transmit. The burden of proving that any Content does not violate any laws or third party rights rests solely with you.

20. NO WARRANTIES. Suspension1.com HEREBY DISCLAIMS ALL WARRANTIES. WE ARE MAKING THE SITE AVAILABLE “AS IS” WITHOUT WARRANTY OF ANY KIND. YOU ASSUME THE RISK OF ANY AND ALL DAMAGE OR LOSS FROM USE OF, OR INABILITY TO USE, THE SITE OR THE PRODUCTS PURCHASED THROUGH IT. TO THE MAXIMUM EXTENT PERMITTED BY LAW, Suspension1.com EXPRESSLY DISCLAIMS ANY AND ALL WARRANTIES, EXPRESS OR IMPLIED, REGARDING THE SITE OR PRODUCTS SOLD THROUGH IT, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SITE OR THE PRODUCTS OFFERED THROUGH THE SITE WILL MEET YOUR REQUIREMENTS OR THAT THE OPERATION OF THE SITE OR THE PRODUCTS WILL BE UNINTERRUPTED OR ERROR-FREE.

21. LIMITED LIABILITY. OUR LIABILITY TO YOU IS LIMITED. TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL WE BE LIABLE FOR DAMAGES OF ANY KIND (INCLUDING, BUT NOT LIMITED TO, EMOTIONAL DISTRESS, BODILY INJURY, LOSS OF EARNINGS, MEDICAL BILLINGS ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE SITE OR PRODUCTS AVAILABLE THROUGH THE SITE. THIS LIMITATION SHALL APPLY REGARDLESS OF WHETHER THE DAMAGES ARISE OUT OF BREACH OF CONTRACT, TORT, OR ANY OTHER LEGAL THEORY OR FORM OF ACTION. TO THE EXTENT PERMITTED UNDER LAW. THE PARTIES AGREE THE EXTENT OF ANY MONETARY AWARD AGAINST Suspension1.com SHALL BE LIMITED TO NO MORE THAN $2,500 PER CLAIM IN WHICH YOU ARE DECLARED THE PREVAILING PARTY IN LEGAL PROCEEDINGS AS DETAILED IN THIS AGREEMENT.

22. EXCLUSIONS AND LIMITATIONS. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES OR THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. ACCORDINGLY, SOME OF THE ABOVE LIMITATIONS OF SECTIONS 20 AND 21 MAY NOT APPLY TO YOU.

23. SITE TERMINATION. Suspension1.com reserves the right to no longer make available all or part of the Site at any time in its sole discretion.

24. PROHIBITED USES. Suspension1.com imposes certain restrictions on your permissible use of the Site. You are prohibited from violating or attempting to violate any security features of the Site, including, without limitation, (a) accessing content or data not intended for you, or logging onto a server or account that you are not authorized to access; (b) attempting to probe, scan, or test the vulnerability of the Site, or any associated system or network, or to breach security or authentication measures without proper authorization; (c) interfering or attempting to interfere with service to any user, host, or network, including, without limitation, by means of submitting a virus to the Site , overloading, “flooding,” “spamming,” “mail bombing,” or “crashing;” (d) forging any TCP/IP packet header or any part of the header information in any e-mail or in any posting using the Service; (e) attempting to modify, reverse-engineer, decompile, disassemble, or otherwise reduce or attempt to reduce to a human-perceivable form any of the source code used by Suspension1.com ; or (f) automatically or manually scraping or copying the content from the Site without our consent. Any violation may subject you to civil and/or criminal liability.

25. ARBITRATION AGREEMENT. In agreeing to be bound by these Terms and Conditions, you agree that any and all legal claims or disputes arising between you and Suspension1.com shall be resolved exclusively through mandatory, binding arbitration. This agreement to arbitrate shall be governed by the Federal Arbitration Act.
(a) Waiver of Jury Trial and Class Actions - You and Suspension1.com agree to waive the right to a jury trial or to participate as a class member in a class action lawsuit or consolidated class action arbitration proceeding.
(b) OPT-OUT – IF YOU ARE A NEW REGISTERED USER OF THE SITE, YOU MAY OPT-OUT OF THIS ARBITRATION AGREEMENT BY GIVING US NOTICE VIA THE CONTACT FUNCTION ON THE SITE WITHIN 30 DAYS OF JOINING THE SITE.
(c) Arbitrator - The parties agree NAM shall conduct any arbitration involving a legal claim or dispute between them. You may view the NAM website at namadr.com.
(d) Location - The place of arbitration shall be in the County of Alameda, California.
(e) Notice - A party who intends to seek arbitration must first send to the other a Notice of Dispute ("Notice"). Your notice should include the following information:

Your name,
Your email and phone number,
Your physical mailing address,
The nature of the dispute with us,
Any supporting documentation, and
The relief you are seeking.

Notice should be sent to us via the Contact function on the Site, and we will send notice you’ve provided in your account profile. We will review the Notice within 30 days. If 30 days passes from the date of receipt without resolution, either party may move forward with arbitration.
(f) Attorney's Fees – The parties agree they shall be responsible for their own attorneys' fees and shall equally share the cost of arbitration.
(g) Alternative Forum – Should a court of competent jurisdiction or arbitrator rule this arbitration clause invalid, the parties agree these Terms and Conditions shall be construed in accordance with and governed by the laws of the United States and the State of California, without reference to rules regarding conflicts of law and you hereby irrevocably consent as a choice of forum to the state and federal courts, as appropriate, in Alameda County, California, in all disputes arising out of or related to the use of the Site.

26. INDEMNITY. You agree to indemnify, defend, and hold harmless Suspension1.com, its affiliates, officers, directors, employees, consultants, agents, and representatives from any and all third party claims, losses, liability, damages, and/or costs (including reasonable attorney fees and costs) arising from your access to or use of the Site or product ordered through the Site, your violation of these Terms and Conditions, or your infringement, or infringement by any other user of your account, of any intellectual property or other right of any person or entity. Suspension1.com will notify you promptly of any such claim, loss, liability, or demand, and will provide you with reasonable assistance, at your expense, in defending any such claim, loss, liability, damage, or cost.

27. COPYRIGHT. All contents of Site, excluding user generated content, are: Copyright 2016 Suspension1.com. All rights reserved.

28. SEVERABILITY; WAIVER. If a court of competent jurisdiction finds any term or condition in these Terms and Conditions to be unenforceable, all other Terms and Conditions will remain unaffected and in full force and effect. No waiver of any breach of any provision of these Terms and Conditions shall constitute a waiver of any prior, concurrent, or subsequent breach of the same or any other provisions hereof, and no waiver shall be effective unless made in writing and signed by an authorized representative of the waiving party.

29. NO LICENSE. Nothing contained on the Site should be understood as granting you a license to use any of the trademarks, service marks, or logos owned by Suspension1.com or by any third party.

30. FORCE MAJEURE. Neither you nor we shall be deemed in material breach of these Terms and Conditions or any other legal requirement to the extent the breach or failure to perform results from any cause beyond the reasonable control of either party without fault or negligence on the part of the party including, but not limited to, acts of God, acts of Nature, acts of government or military, embargoes, acts of terrorism, fires, explosions, earthquakes, floods, severe weather conditions, failure of electrical equipment, war, or riots. In the event of any such excused delay, the time to perform or remedy the material breach shall be equal to the time lost by reason of the delay.

31. AMENDMENTS. We reserve the right to amend this document and shall notify you of any such amendments by posting a notice on the login page of the Site and by forwarding an email to you, if we have an email address for you on file. Said amendment shall be binding 30 days after notification is provided. You may reject the amendments by opting out of our email list.

Please contact us if you have any questions about these terms.

Prop 65 Notification
The State of California requires and mandates that all consumers receive a “clear and reasonable warning” prior to the sale of a product that contains one or more chemicals “known to the State to cause cancer or reductive toxicity.” More information about this law can be found at Cal. Code Reg., tit 27, § 25600.2, which is commonly referred to as Proposition 65 (“Prop 65”). Suspension1.com has determined that some products we sell may result in exposure to one or more Prop 65 listed chemicals. All products we sell will contain the Prop 65 warning to consumers.

 

Suspension1.com presents both positive and negative product reviews based on validated purchases. Suspension1.com may filter or omit reviews for obscenity, inappropriate content, inaccuracy or unsupported claims without notice to the review submitter or customer base. Suspension1.com in all cases strives to maintain an accurate, honest and transparent assessment of its products.

We reserve the right to refuse service to anyone.